Repairs hand warmers

Before sending your Hand Warmer, please review the following:

Instructions & Warranty (select your language and product)
Before sending your Zippo Hand Warmer for repair, check the instructions and warranty information by clicking above.  If your Zippo Hand Warmer still does not function properly and is within the warranty period, please follow the repair steps below. 

*Please do not attempt to perform repairs yourself as it could damage the hand warmer beyond repair.

1. Prepare Hand Warmer To Ship

Due to postal and other shipping regulations, allow the fluid to evaporate for two days.

2. Packing Hand Warmer

We cannot track or prevent damage to multiple items sent for repair. Please send only one (1)  Zippo Hand Warmer per package.

  • Package completed repair form along with your Zippo Hand Warmer in a sturdy box or padded envelope.
  • Include a copy of your sales receipt as proof of purchase with your package.

3. Send Hand Warmer:

Customers living in the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic

c/o Zippo UK Limited

1.05 Barley Mow Centre, 10 Barley Mow Passage

London, W4 4PH

Once received by Zippo UK Ltd, your package will be forwarded to Zippo European Repair Clinic on your behalf.

Customers living in Europe but outside the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic

Groendahlscher Weg 87

D-46446 Emmerich am Rhein, Germany

For Customers in all other countries:

Do not send your windproof lighter to the UK. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.