Instructions & Warranty (select your language and product)
Before sending your Zippo Hand Warmer for repair, check the instructions and warranty information by clicking above. If your Zippo Hand Warmer still does not function properly and is within the warranty period, please follow the repair steps below.
*Please do not attempt to perform repairs yourself as it could damage the hand warmer beyond repair.
PLEASE READ: Royal Mail has adopted regulations which classify used lighters Information / previously fueled products as dangerous goods. As a result of this classification any used lighters / previously fueled products that are sent via Royal Mial services could be returned or destroyed. We would strongly recommend that all lighters / previously fueled products that are returned for repair should be sent via a courier company.
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
Zippo European Repair Clinic
Yusen Logistics (UK) Ltd
Milton Keynes Distribution Centre
Bradbourne Drive, MK7 8BN, Milton Keynes, United Kingdom
Once received by Yusen Logistics, your package will be forwarded to Zippo European Repair Clinic on your behalf.
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein, Germany
Do not send your windproof lighter to the UK. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.