Repairs lighters

It works or we fix it free.™

We don't make that promise lightly. We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Whether a windproof lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come - we guarantee it!

Before sending your lighter, please review the following:

 (select your language and product)
Check the Windproof lighter instructions on routine maintenance (wick, flint, and lighter fluid.) If you find your Zippo lighter still does not function properly, please follow the repair steps.

BUY FLINT HERE

PLEASE READ: Royal Mail has adopted regulations which classify used lighters Information / previously fueled products as dangerous goods. As a result of this classification any used lighters / previously fueled products that are sent via Royal Mial services could be returned or destroyed. We would strongly recommend that all lighters / previously fueled products that are returned for repair should be sent via a courier company.

1.  Prepare Zippo Lighter To Ship

  • Enclose a note with your name, address, telephone number, and a brief description of the problem.
  • Remove the insert from the Zippo lighter case.
  • Allow all lighter fluid to evaporate for two days.
  • Replace inside unit in lighter case.

*Note lighter inside units are not repaired. Normal repair procedure is to replace the original inside unit with a brand new inside unit. The original will not be returned unless stated on the repair form.

2.  Packing Zippo Lighter

  • Please attach a short note with your name, address, telephone number, e-mail address and description of the problem.
  • Pack the Zippo lighter in a padded envelope or small package.

3. Sending Zippo Lighter

Customers living in the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic
Yusen Logistics (UK) Ltd
Milton Keynes Distribution Centre
Bradbourne Drive, MK7 8BN, Milton Keynes, United Kingdom

Once received by Yusen Logistics, your package will be forwarded to Zippo European Repair Clinic on your behalf.

Customers living in Europe but outside the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic

Groendahlscher Weg 87

D-46446 Emmerich am Rhein, Germany

For Customers in all other countries:

Do not send your windproof lighter to the UK. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.