Repairs lighters

It works or we fix it free.™

We don't make that promise lightly. We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Whether a windproof lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come - we guarantee it!

Before sending your lighter, please review the following:

 (select your language and product)
Check the Windproof lighter instructions on routine maintenance (wick, flint, and lighter fluid.) If you find your Zippo lighter still does not function properly, please follow the repair steps.

1.  Prepare Zippo Lighter To Ship

*Note lighter inside units are not repaired. Normal repair procedure is to replace the original inside unit with a brand new inside unit. The original will not be returned unless stated on the repair form.

2.  Packing Zippo Lighter

We cannot track or prevent damage to multiple items sent for repair. Please send one (1) Classic Windproof Lighter per package.

  • Package completed repair form along with your Zippo lighter in a sturdy box or padded envelope.

3. Sending Zippo Lighter

Customers living in the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic

c/o Zippo UK Limited

1.05 Barley Mow Centre, 10 Barley Mow Passage

London, W4 4PH

Once received by Zippo UK Ltd, your package will be forwarded to Zippo European Repair Clinic on your behalf.

Customers living in Europe but outside the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic

Groendahlscher Weg 87

D-46446 Emmerich am Rhein, Germany

For Customers in all other countries:

Do not send your windproof lighter to the UK. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.