Repairs OUL

Before sending your OUL®, please review the following:

Instructions & Warranty (select your language and product)
Before sending your Zippo Outdoor Utility lighter for repair, check the instructions and warranty information. If your Zippo OUL® still does not function properly and is within the warranty period, please follow the repair steps below.

*Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
*When sending a Utility lighter for repair, it will be replaced with a standard model (color may vary) similar in style.

1. Prepare OUL® To Ship

Due to postal and other shipping regulations, the Zippo OUL® must be shipped via ground service.

2. Packing OUL® Lighter

We cannot track or prevent damage to multiple items sent for repair. Please send only one (1) Zippo OUL® lighter per package.

  • Include a copy of your sales receipt as proof of purchase with your Outdoor Utility lighter. 

3. Sending OUL® Lighter

Customers living in the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic

c/o Zippo UK Limited

1.05 Barley Mow Centre, 10 Barley Mow Passage

London, W4 4PH

Once received by Zippo UK Ltd, your package will be forwarded to Zippo European Repair Clinic on your behalf.

Customers living in Europe but outside the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic

Groendahlscher Weg 87

D-46446 Emmerich am Rhein, Germany

For Customers in all other countries:

Do not send your windproof lighter to the UK. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.