Instructions & Warranty (select your language and product)
Before sending your Zippo Outdoor Utility lighter for repair, check the instructions and warranty information. If your Zippo OUL® still does not function properly and is within the warranty period, please follow the repair steps below.
*Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
*When sending a Utility lighter for repair, it will be replaced with a standard model (color may vary) similar in style.
We cannot track or prevent damage to multiple items sent for repair. Please send only one (1) Zippo OUL® lighter per package.
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
Zippo European Repair Clinic
c/o Zippo UK Limited
1.05 Barley Mow Centre, 10 Barley Mow Passage
London, W4 4PH
Once received by Zippo UK Ltd, your package will be forwarded to Zippo European Repair Clinic on your behalf.
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein, Germany
Do not send your windproof lighter to the UK. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.