FAQ

FAQ

What if I do not follow the guidelines?
Each order is submitted to Zippo and reviewed by a real, live person. That person, along with Zippo management, will determine if your engraving follows the guidelines. If your personalisation does not follow these guidelines it will be rejected. The item in your order will be cancelled. It is Zippo’s sole discretion whether the personalisation meets the guidelines set forth.

Is the design on the personalised lighter guaranteed for a lifetime?
No. We have made every effort to ensure that the engraving on your Zippo lighter meets the high quality standards you have come to expect. The engraving will, however, wear with use and is not covered by our warranty.

When will my product be despatched?
Personalised products take a little longer than our regular non-personalised items. If your lighter is personalised, you should expect it to be despatched in 10-15 working days.

If my order contained non-personalised products, will they despatched together or separate?
Your products will be held and despatched on the same day (but may not be with the same delivery service). If you are ordering personalised and non-personalised items at the same time but want the non-personalised products immediately, it would be best to place two separate orders.