Policy

Policy

By customizing your own Zippo product on this website, you take full responsibility for the engraving template submitted to Zippo for the purpose of placing it on a Zippo product.

All engraving templates submitted by consumers for placement on a customized product will be reviewed by Zippo. If the content appears to be not acceptable with the Zippo Customize It! Guidelines, it will be rejected and an email notification of the reason the customization was rejected will be sent to the registered consumer at the email address provided at the time of order.
Rejection of a customized product results in the cancellation of the entire order. You will receive an email when your order is cancelled. The credit authorization from your order will be removed by your bank, some banks take up to 15 days to perform this action.

Shipping Customized Product

CUSTOMIZED PRODUCT WILL SHIP IN 10 TO 15 BUSINESS DAYS. Any regular product ordered with a customized product will not be shipped until the customized product is ready for shipment. Customized products (designed by you or engraved) are not returnable unless determined defective by Zippo so review your final design carefully. Review the Shipping & Handling section for more information.