A valid email address and phone number is needed to place an order online. If you do not have a valid email address, you can place your order by calling 020 8964 0666, Monday – Friday 9am to 4.30pm
Once your card has been authorized payment is taken immediately.
Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges section. Generally shipping and handling charges are not refundable.
After payment has been received, your order will be shipped from our distribution centre within 5 business days. Orders that include customized product will ship in 10 to 15 business days. You can check on current order status by logging into your account.
Orders are shipped Monday - Friday only. We are closed bank holidays: New Year's Day, Easter, and Christmas.
zippo.co.uk does not currently offer expedited shipping.
Unfortunately we are unable to ship to international addresses. If you are outside of the UK, please visit the authorized Zippo retailer/distributor in your country.