Customer Care

MY ORDERS

Access your account information here. Check the status of an order, the balance on an eGift Card or track the location of an existing order.

STORE INFORMATION

Find detailed information about the Zippo.com website. Several topics on the ordering process, eGift Cards and Customize It! products can be found below.

CUSTOMIZE IT! INFORMATION

Detailed information about Customize It! products can be found below.

PRODUCT INFORMATION

Locate detailed information about your Zippo product. Product instruction manuals, tips on the maintenance of your product and safety information can be found here.

REPAIRS

We know that behind every Zippo product covered under warranty and sent for repair is an owner depending on our promise to repair or replace it. Click the link below for information about product repairs.

CONTACT US

Would you like to speak with a Zippo representative? Fill out one of our "Contact Us" forms to submit your request or inquiries.