Customer Care
MY ORDERS
Access your account information here. Check the status of an order, the balance on an eGift Card or track the location of an existing order.
STORE INFORMATION
Find detailed information about the Zippo.com website. Several topics on the ordering process, eGift Cards and Customize It! products can be found below.
CUSTOMIZE IT! INFORMATION
Detailed information about Customize It! products can be found below.
PRODUCT INFORMATION
Locate detailed information about your Zippo product. Product instruction manuals, tips on the maintenance of your product and safety information can be found here.
REPAIRS
We know that behind every Zippo product covered under warranty and sent for repair is an owner depending on our promise to repair or replace it. Click the link below for information about product repairs.
PRODUCT CARE
Locate detailed information about your Zippo product. Product instruction manuals, tips on the maintenance of your product and safety information can be found here.
- Getting Started With Your New Zippo Lighter
- Caring For & Cleaning Your Zippo Lighter
- How To Fill Your Zippo Lighter
- How To Replace The Flint On Your Zippo Lighter
- How To Maintain/Replace The Wick On Your Zippo Lighter
- Getting To Know Your Zippo Pipe Lighter
- Getting To Know Your Zippo Hand Warmer
- How To Fill Your Zippo Hand Warmer
- How To Ignite Your Zippo Hand Warmer
PRIVACY & LEGAL
For legal information, browse the links below.
CONTACT US
Would you like to speak with a Zippo representative? Fill out one of our "Contact Us" forms to submit your request or inquiries.