Repairs notice, Please Read


IMPORTANT NOTICE, PLEASE READ:  Royal Mail has adopted regulations which classify used lighters as dangerous goods. As a result of this classification any used lighters that are sent via Royal Mail services could be returned or destroyed. We would strongly recommend that all lighters that are returned for repair should be sent via a courier company.

Note: Please call the office on 020 8964 0666 prior to sending your Contempo or Butane (Gas) pocket lighter in for repair.

Note: Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair.

Note: Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you. Due to a backlog repairs are currently taking approximately 16-20 weeks.

Note: Repaired Zippo products are sent back (free of charge) using a Packet Post Service, should you wish to insure your return package, also enclose a cheque for £8.50 made payable to Zippo UK Ltd.

Now click on the Product Type (in the left hand-side column) you wish to send in for repair