Repairs

REPAIRS

IMPORTANT NOTICE, PLEASE READ:  Royal Mail has adopted regulations which classify used lighters as dangerous goods. As a result of this classification any used lighters that are sent via Royal Mail services could be returned or destroyed. We would strongly recommend that all lighters that are returned for repair should be sent via a courier company.

It works or we fix it free. ™

We don't make that promise lightly.

We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order.

Whether a lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come. We guarantee it.

Note: Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair.

Note: Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.

Note: Repaired Zippo products are sent back (free of charge) using a Packet Post Service, should you wish to insure your return package, also enclose a cheque for £8.50 made payable to Zippo UK Ltd.

 

Follow these easy steps to return your product for repair:

STEP: 1 Some products require preparation before you ship them.

WINDPROOF LIGHTERS

  • Remove the inside unit from the lighter.
  • Allow all fuel to evaporate.
  • Replace inside unit in lighter case.

BUTANE LIGHTERS (Butane, Candle, Utility)

  • Take lighter outside and discharge gas following the instructions that came with your lighter.

HAND WARMERS

  • Allow all fuel to evaporate.

STEP: 2 Package your item securely along with the necessary paperwork

Package your lighter securely in a jiffy bag or padded envelope

Click here for a convenient form to include with your package or enclose a note with your name, address, telephone number, and brief description of the problem.

  • For ONLY the following products, please enclose £5 for repair:
    • Utility Lighters
    • Candle Lighters

Note: You do NOT need to enclose money for the repair of any pocket lighters with a flip top.

  • Include a copy of your sales receipt as proof of  purchase with your package for the following  products:
    • Utility Lighters
    • Candle Lighters
    • Hand Warmers
    • Fire Starters

STEP: 3 Send It!

Note: A maximum of six lighters can be sent in for repair at any one time

Customers living in the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic
c/o Zippo UK Ltd
1.05 Barley Mow Centre
10 Barley Mow Passage
Chiswick, London, W4 4PH

Once received by Zippo UK Ltd your package will be forwarded to Zippo European Repair Clinic on your behalf.

Customers living in Europe but outside the UK:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein, Germany

For Customers in all other countries

Go to your country’s Zippo website or contact your nearest Zippo distributor. Need help? Use our International Distributor Locator

Need more information about your product’s warranty before you send it to us? Click on our Guarantee page (link to, https://www.zippo.co.uk/content/62-guarantee)

If you have any further questions about your Zippo product repair, visit the Frequently Asked Questions (Frequently Asked Question)  or Contact Us (Contact Us)