Version Date: April 22 , 2014
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made by consumers through our website or by telephone.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our Terms and Conditions of Sale, available at Terms and Conditions of Sale.
2. Geographical limitations
2.1 Delivery of the goods shall be made to the address in England, Scotland, Wales or Northern Ireland that you provide in the order, or such other address that we may agree in writing. Fuel cannot be shipped to Northern Ireland, Channel Islands, Scottish Islands, Isle of Man, Isle of Wight and Isles of Scilly.
3. Delivery methods and periods
3.1 We will deliver your orders via Royal Mail (RM) or UK Mail. Orders are delivered (a) in respect of RM Standard Delivery in 2 to 3 working days; (b) in respect of UK Mail Delivery in 1-2 working days. For Engraved Products - Allow 10-15 working days inclusive of this delivery schedule.
3.2 If you place your order before 12:00 pm on a working day, these time periods run from the close of business on that day; if you place your order after 12:00 pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
3.3 The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. We shall not be liable if the goods are not delivered by the indicated delivery date, or for any costs, charges or expenses incurred as a result of any delay. You will not be entitled to refuse to accept any goods or to cancel the contract with us merely because of such failure.
3.4 We reserve the right to deliver and invoice the goods in instalments and in any event each instalment shall be treated as a separate contract and delivery of further instalments may be withheld until the goods comprised in earlier instalments have been paid for in full.
4. Delivery charges
4.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
4.2 Our delivery charges are as follows: (a) in respect of orders without lighter fluid, delivery charges will be £1.80; and(b) in respect of orders with lighter fluid, delivery charges will be £6.30
5 Delivery problems
5.1 If you experience any problems with a delivery, please call or email our contact customer service department at 0208 964 0666 or firstname.lastname@example.org.
5.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
5.3 The list of the situations where a failure to deliver will be your fault is set out below: (a) you provided the wrong address for delivery;(b) there is a mistake in the address for delivery that was provided;(c) the address for delivery is not reasonably accessible;(d) the address for delivery cannot safely be accessed;(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature. We will advise you at the time of purchase if in-person receipt if required.
6.1 Risk of damage to or loss of the goods shall pass to you:(a) in the case of goods to be collected from our premises, at the time when we notify you that the goods are available for collection; or(b) in the case of goods to be delivered to your premises by us, when we deliver such goods to your premises (or attempt to do so, where such attempt is unsuccessful, due to your fault).We shall not be liable to replace any lost or damaged goods after such delivery.
6.2 Subject to the provisions in Clause 6.1, the property in the goods shall not pass to you until we have received in cash or cleared funds payment in full of the price and all other sums due to us from you. Until such time as property in the goods passes to you, you shall hold the goods as our fiduciary agent and bailee and shall keep the goods properly stored, protected, fully insured and identified as our property on the insurance policy, a copy of which you shall supply to us following a request by us to see it.
6.3 Until such time as property in the goods passes to you, we shall be entitled at any time to require you to return the goods to us and, if you fail to do so promptly, to enter upon any of your premises or any premises of any third party where the goods are stored and repossess the goods.