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3 hour handwarmer

It works or we fix it free.™

REPAIRS 

IMPORTANT NOTICE, PLEASE READ:  Royal Mail has adopted regulations which classify used lighters as dangerous goods. As a result of this classification any used lighters that are sent via Royal Mail services could be returned or destroyed. We would strongly recommend that all lighters that are returned for repair should be sent via a courier company.
Note: Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair.
Note: Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.

  1. Prepare Zippo HEATBANK® 3 Rechargeable Hand Warmer
  • Our Zippo HEATBANK® 3 rechargeable hand warmers have a 2 year warranty
  • Complete the Zippo Repair Form and enclose in the package with your product. 
  • 2.  Packing Zippo HEATBANK® 3 Rechargeable Hand Warmer
  • Pack the Zippo HEATBANK® 3 Rechargeable Hand Warmer in a padded envelope or small package.
  1. Sending Zippo HEATBANK® 3 Rechargeable Hand Warmer

    Customers living in the UK:

    Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

    Zippo European Repair Clinic
    Yusen Logistics (UK) Ltd
    Milton Keynes Distribution Centre
    Bradbourne Drive, MK7 8BN, Milton Keynes, United Kingdom

    Once received by Yusen Logistics, your package will be forwarded to Zippo European Repair Clinic on your behalf. Please email our team at UKrepairs@zippo.co.uk for any further information on your repair.