Do I need to have an email address?
A valid email address is needed to place an order online.
What is the order cancellation policy?
Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges section. Generally shipping and handling charges are not refundable.
How long does my order take to ship?
After credit card verification, your order will be shipped within 1 to 2 business days. Orders that include customized product will ship in 10 to 15 business days. Ship times may vary and are not guaranteed. You can check on current order status by logging into your account.
Orders are shipped Monday through Friday only. We are closed major holidays.
How will I receive my eGift Card?
eGift Cards will be sent via email upon receipt of payment. If your eGift Card order DOES NOT include the purchase of other merchandise your payment will process normally and you will receive your eGift Card to your email address. If your eGift Card order DOES include the purchase of other merchandise your payment will process and your eGift Card will be emailed once your whole order ships. Please note that if your order includes a customized product, shipment of the entire order, included the eGift Card, will take up to 15 days. (If you wish to receive your eGift Card as quickly as possible it is best to purchase eGift Cards and other merchandise separately.)