Do I need to have an email address?
A valid email address is needed to place an order online.
What is the order cancellation policy?
Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns & Exchanges . Generally, shipping and handling charges are not refundable.
Can I place an order to be shipped to another country?
We can accept that will only be shipped within the UK. For any other orders, find your country website here.
How long does my order take to ship?
After credit card verification, your order will be received within two to three working days. Ship times may vary and are not guaranteed. Shipping delays are possible during high order volume times like December.
You can check on current order status by logging into your account.
Orders are shipped Monday through Friday only. We are closed major holidays.
Can I get my Zippo lighter customised?
Not at this time. We are working on getting you an option to engrave or add an image to your lighter now to launch in the next year.
How do I get my Zippo lighter repaired?
It works or we fix it free.™
We don't make that promise lightly. We know that behind every Zippo Windproof Lighter sent for repair is an owner depending on our promise to get it back in working order. Whether a Windproof Lighter is 5 years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come - we guarantee it! If you have a Zippo lighter or other Zippo product that needs repaired, click here to get more information.