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Images of HeatBank 9s for product identifications (colors may vary)

It works or we fix it free.™


IMPORTANT NOTICE, PLEASE READ:  Royal Mail has adopted regulations which classify used lighters as dangerous goods. As a result of this classification any used lighters that are sent via Royal Mail services could be returned or destroyed. We would strongly recommend that all lighters that are returned for repair should be sent via a courier company.
Note: Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair.
Note: Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.

1. Prepare Zippo HEATBANK® 9s Rechargeable Hand Warmer
    • Our Zippo HEATBANK® 9s rechargeable hand warmers have a 2 year warranty
    • Complete the Zippo Repair Form and enclose in the package with your product. 
    2.  Packing Zippo HEATBANK® 9s Rechargeable Hand Warmer
      • Pack the Zippo HEATBANK® 9s Rechargeable Hand Warmer in a padded envelope or small package.
      3. Sending Zippo HEATBANK® 9s Rechargeable Hand Warmer

      Customers living in the UK:

      Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

      Zippo European Repair Clinic
      Yusen Logistics (UK) Ltd
      Milton Keynes Distribution Centre
      Bradbourne Drive, MK7 8BN, Milton Keynes, United Kingdom

      Once received by Yusen Logistics, your package will be forwarded to Zippo European Repair Clinic on your behalf. Please email our team at for any further information on your repair.